When I started Smart Fix in Phuket, I didn’t have a corporate playbook or investors guiding the way. What I had was a wrench, a scooter, and a belief that if you treat customers well, they’ll come back—and tell others too.
Doing It Our Way
Our approach? It’s simple. Show up on time. Dress professionally. Be polite. Explain what the problem is before you fix it. Never leave a mess behind. And always—always—charge what you said you would, no hidden costs. That’s how we started. That’s how we still do things.
Over time, what began as a small operation focused on villa repairs in Rawai grew into something bigger—trusted by homeowners, expats, landlords, and even five-star resorts across the island. We became the team people called when they were tired of half-finished jobs, late arrivals, and untrained workers guessing their way through your pipes and power.
Lessons from the Past
Like any entrepreneur, I’ve made mistakes. One of them? Staying on the tools too long. I used to think fixing every broken pump or rewiring every switch myself was the way to grow. But the truth is, building something great means building a team—a team you can trust to carry your values into every villa and every job.
The other key? Visibility. You can be the best maintenance team in Thailand, but if no one knows about you, the phone won’t ring. That’s why Smart Fix isn’t just about service—it’s about presence. From local community work to social media to our signature yellow shirts, we’re proud to be seen.
Say What You Mean
People appreciate honesty. That includes having the guts to speak plainly about the state of the industry. We’ve seen too many villas fall into disrepair because of poor-quality work or no follow-up. We’re not here to sugarcoat it. We’re here to fix it—and make sure it stays fixed.
Smart Fix was born because Phuket deserves better. Better service. Better communication. Better standards. We don’t just want to be the biggest maintenance company on the island—we want to be the best-known for doing the job right, first time.